Privacy Policy

What Information Do We Collect?

Personal information provided by you. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• name
• phone number
• email address
• social media usernames
• app and services usage
• mailing address
• profile photo
• places, notes, and custom tags saved to your profile

We may also collect any communications that you exchange with us, as well as any information you provide if you take part in any interactive features (e.g., feedback, surveys, etc.).

Location Data. Users have the option of sharing location data to identify their current location while using Weave. Your current location data is not stored or linked to your identity.

Information automatically collected. When you use the app, we automatically collect certain information about your device (such as the type of device, operating system, IP address, and unique identifiers) and how you interact with the app (such as the actions you take and how long you use the app). We use this information to improve the app, create new features, and keep our systems secure.

We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you. We may also send you service-related emails or messages (e.g., account verification, purchase confirmation, changes or updates to features of the Website and Service, technical and security notices). Similarly, if you request information from us through an online contact form or if you email us, we collect the information you provide (e.g., name, telephone number, email address) so that we can respond to you.

How Do We Use The Information We Collect?

We use personal information for a variety of reasons, depending on how you interact with our Services, including to:

• Provide, operate, maintain, secure and improve our Services and business, including to facilitate account creation, authentication maintenance, and to otherwise manage user accounts
• Provide information about our Services
• Communicate with you about our Services, including by sending you announcements, updates, security alerts, and support and administrative messages
• Understand your needs and interests, and personalize your experience with our Services and our communications
• Respond to your requests, questions and feedback
• To comply with law. We may use your personal information where it is necessary or appropriate to comply with applicable laws, lawful requests, and other legal processes, such as to respond to subpoenas or requests from government authorities.
• For compliance, fraud prevention, and safety. To: (a) protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern our Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
• Research and development. We may create and use de-identified information for our business purposes, including to analyze the effectiveness of our Services, to improve and add features to our Services, and to analyze the general behavior and characteristics of users of our Services. We may use this anonymous, aggregated, or de-identified data and share it with third parties for our lawful business purposes.

Do we share the information we collect with third parties?

We do not sell, rent, license, or lease your data to third parties. However, we may share it with Vendors, Consultants, and Other Third-Party Service Providers. We may share personal information with third-party vendors, service providers, contractors, or agents (“Third Parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot use or share your personal information, except to provide services to us or on our behalf, unless we have instructed them to do so.

The categories of third parties with whom we may share personal information are as follows:

• Testing tools
• User account registration & authentication services
• Product engineering & design tools
• Data storage service providers
• Data analytics services
• Communication & collaboration tools
• Performance monitoring tools

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

How do we protect your personal information?

We have implemented technical security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Your Singapore Privacy Rights

If you are a Singapore resident, you are entitled to certain rights under the Personal Data Protection Act 2012 (PDPA). These rights allow you to request information about how Weave collects, uses, and discloses your personal data. You may also request access to the personal data Weave holds about you, request correction of any inaccurate or incomplete data, or withdraw your consent to our use or disclosure of your personal data, subject to applicable legal or operational limitations.

To submit such a request or to opt out of any direct marketing activities, please contact us at hello.weave.app@gmail.com.

Managing your account

If you would at any time like to review or change the information in your account or terminate your account, you can contact us at hello.weave.app@gmail.com.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Changes to this Policy

We may need to update this policy to account for changes in our business and applicable laws. If we change this policy, we will post the new version here. If the changes are significant we will notify you through the app.